Service innovation

Nileland Associates provides operational consulting on the systemization of social and business service innovation, production, and evaluation through the creation of a new system. Creation of a system for social and business service innovation, production, and evaluation may feel like extra work, but ultimately eases the operations of entities or institutions involved in the hospitality, tourism, trade, transport, and education service provision. The better the system is, the better the business or work. A good system includes a complete description of the results expected and measurements to control the process. The primary benefit of creating a system is to enable our clients examine the process and make improvements. Developing a system helps everyone do what he/she has to do with minimum misunderstanding.

Service systemization consulting which Nileland offers aims at improving operations of its target clients. It as well involves the implementation of optimum processes and the documentation of how to accomplish those processes. It also involves providing a step-by-step manual so anyone who is able to learn how to use the system. The objectives of systemization are stability, security, consistency, and efficiency. The key benefits from Nileland’s systemization advice include more organized business that carries lower risk because it does not depend on its staff to work efficiently; reduction in the costly errors due to omissions, operations mistakes, and other human-error deficiencies; increased reliability in the business by ensuring that all tasks are completed in the right way; less time spent fixing problem solved by systemization; consistent producible service to the customers challenges regardless of who does the work; increase of the present and future value of your business.

The process of service systemization includes analyzing processes against goals, strategies, and action items developed with the strategic plan; determine which activities are not working to the expectations that can be improved; draw diagram of the activities for each process, showing results expected, who is responsible for the work, resources needed, and timeframe needed to complete it; list all steps of the process including as much detail as possible; prove workability and accuracy of the process; edit the document; obtain necessary approvals; incorporate into operations manual; quantify and measure present costs and use it to form the baseline to measure future performance.