The social and business service digitalization consulting which Nileland provides has experienced an additional boost due to the introduction of smart devices and mobile applications. While, in former times, digitalization only concerned data management of corporate information technology departments, it now affects all business departments as well as product and service offerings. The most characteristics of digitalization are not the usage of data or adoption of technology, but the unprecedented speed of change and level of connectedness, which also facilities the customers’ dominant role as well the convergence of physical and digital world. As such, digitalization shapes a world that is at once the cause and effect of its own characteristics: volatility (constant and massive changes), uncertainty (lack of predictability), complexity (the multitude of interrelated and self-organizing actors), and ambiguity (confounding cause and effect relationships).
Against this background, Nileland initiated service digitalization consulting to match the supply and demand for ideas, experiences, benefits, and the lessons learned to focus on digital disruption, digital business, and digital transformation. To structure the field of digitalization, Nileland uses an enterprise architecture model that consists of five layers; business models, business processes, people and application systems, data and information, and technological infrastructure. Business models enable exploiting of existing market potentials and seizing new opportunities. Business processes define the tasks to be manually or automatically performed to achieve specific goals. People are part of an organization’s structure that systemizes roles, responsibilities, and reporting lines.
Particularly, the collaborative execution of tasks is strongly advanced by technologies related to human-machine interaction, artificial intelligence, smart devices, and robotics. Therefore, organizations not only adopt traditional enterprise systems but also novel system types such as mobile applications. Organizations as well need appropriate technological infrastructures such as personal computers, tablets, servers, networks, security components, smart meters, smart grids, autonomous cars, or cloud infrastructure.